Refund & Cancellation Policy

Our candles are handcrafted, and orders are processed straight after payment. Please read this policy before you order.

Cancellations

Orders cannot be cancelled once payment has been made, because we start preparing your order immediately.

Returns and exchanges

All sales are final. We do not accept returns or exchanges, and we do not give refunds for a change of mind, a preference for a different colour or scent, or items that have been lit or used.

When we will replace or refund

We will gladly replace the item or refund you if:

your candle arrives damaged, broken or defective;
you receive the wrong item; or
we are unable to fulfil or dispatch your order.

How to report a problem

Contact us within 48 hours of delivery by WhatsApp or email, using the details below.
Send your order ID and clear photos (an unboxing video helps) showing the damage or the wrong item and the parcel label.
We will review your request and reply promptly. If it is approved we will send a replacement or refund.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or bank account) and usually reach you within 5-7 working days after approval, depending on your bank.

Failed or duplicate payments

If money is deducted but your order is not confirmed, or you are charged twice, the amount is automatically returned by the payment gateway to your account, usually within 5-7 working days. If it does not arrive, contact us with your payment ID.

Handmade variations

Small differences in colour, shape, surface finish and fragrance are part of handmade candles and are not considered defects.